Refund Policy
Last updated: July 11, 2025
1. General provisions
Maya Nail Beauty strives to provide high-quality products and complete satisfaction of our customers' needs. This Return Policy regulates the conditions for the return and exchange of cosmetic and nail care products purchased from our online store. www.mayanail.com .
2. Terms of return
Standard return period: 14 days from the date of receipt of the product
For defective goods: 30 days from the date of receipt of the goods
For gift certificates: refund within 6 months from the date of purchase
3. Terms of return
3.1 Items to be returned:
Nail polishes in their original packaging (unopened)
Manicure and pedicure Tools
Nail accessories (rhinestones, stickers, foil)
Cuticle care products (not opened)
Saws, buffs, orange sticks
Nail Drying Lamps
Gift sets in original packaging
3.2 Requirements for the condition of the product:
The product must be in its original packaging
All labels and labels are saved
There are no signs of use
There is a receipt or confirmation of purchase
4. NON-refundable items
In accordance with the legislation on consumer protection, they are non-refundable.:
Opened cosmetics (gel varnishes, bases, tops)
Used nail polish remover
Creams and oils for hands and nails (opened)
Disposable supplies
Expired products
Personal use goods (if the package has been opened)
5. Return procedure
5.1 How to make a refund:
Contact us in any convenient way:
Email: mayanailbeauty@gmail.com
Phone number: +90 536 032 35 18
Through the feedback form on the website
Specify in the request:
Order number
Product Name
The reason for the refund
Desired refund method
Receive confirmation and instructions for shipping the product
5.2 Shipping methods:
Personal delivery to our showroom (if possible)
Mailing (address will be provided)
Courier service
6. Refund of funds
6.1 Refund period:
In case of a refund due to the seller's fault: within 3-7 business days
Upon return at the buyer's initiative: within 10 business days
6.2 Refund methods:
To a bank card (in the same way as the payment was made)
By bank transfer
Credit for the next purchase
7. Exchange of goods
The exchange of goods is possible in the following cases:
The product does not fit the size (for tools)
The product does not match the description on the website
An item of inadequate quality has been received
Terms of exchange:
Within 14 days of receipt
The product is in its original packaging
Availability of purchase documents
8. Refund in case of defects or defects
If the product has a manufacturing defect or defects:
The refund is made at the expense of the seller
Full compensation for the cost of goods and shipping
Claim review period: up to 14 days
Possible replacement for a similar product
9. Refund costs
9.1 At the buyer's expense:
The cost of shipping upon return is at the buyer's initiative
Return of goods of proper quality
9.2 At the seller's expense:
Delivery upon return of defective goods
Return of items that do not match the description
10. Product warranty
10.1 Warranty period:
Electrical appliances (lamps): 12 months
Metal tools: 6 months
Cosmetics: according to the expiration date
10.2 Warranty service:
Free repair or replacement
Refund of funds in case of impossibility of repair
11. Exceptional cases
11.1 Refunds are possible even after the expiration of the standard deadlines in the following cases::
Concealment by the seller of information about the defects of the product
Violations of the delivery time due to the fault of the seller
Significant defects of the product
12. Contact information for the refund
Maya Nail Beauty
Website: www.mayanail.com
Email: mayanailbeauty@gmail.com
Phone number: +90 536 032 35 18
Request processing time:
Monday - Friday: 09:00 - 18:00
Saturday: 10:00 - 16:00
Sunday: closed
13. Consumer rights
This policy does not restrict the rights of consumers provided for by the current legislation. In case of disputes, the legislation of the Republic of Turkey on consumer protection applies.
14. Final provisions
The refund policy is subject to change without prior notice.
The current version is always available on our website.
When placing an order, the buyer confirms agreement with the terms of this policy.
The refund policy is drawn up in accordance with the laws of the Republic of Turkey and international consumer protection standards.